Refund policy
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, items must be in the same condition as received, unworn, unused, with all original tags attached and in their original packaging where applicable. You will also need your order number or proof of purchase.
How to Start a Return
You can request a return through your account page:
If you need any help, please contact us at hello@xposedlondon.com.
Once your return request has been accepted, you can use our prepaid Royal Mail returns service to generate your return label or QR code.
UK Returns – £2.99
For standard UK returns using our prepaid Royal Mail returns service, a £2.99 return postage charge will be deducted from your refund.
The £2.99 charge applies once per return parcel, not per item.
If you prefer to arrange your own return postage, you may do so at your own cost. We strongly recommend using a tracked service and keeping your proof of postage until your return has been completed.
FREE UK Exchanges
UK exchanges are free within 30 days.
If you would like to exchange an item for another available size or colour, there is no £2.99 return postage charge when using our prepaid return service.
Exchanges are subject to stock availability.
To arrange an exchange, please request one through your account or contact us at hello@xposedlondon.com.
Return Address
XPOSED London
Unit H
Hainault Works
Hainault Road
Romford
RM6 5NF
United Kingdom
Please do not send items back without first requesting a return.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If an item is defective, damaged or you receive the wrong item, please contact us as soon as possible so we can investigate and put things right.
You will not be charged return postage for faulty, damaged or incorrectly supplied items.
Your statutory rights are not affected.
Return Conditions
Returned items must be:
- Unworn and unused
- In their original condition
- Complete with all original tags
- Returned with original packaging where applicable
Please take reasonable care when trying on clothing and footwear.
We reserve the right to reduce a refund where an item has been handled beyond what is reasonably necessary to inspect or try it on and this has reduced its value.
Footwear Returns
Please try footwear on indoors and on a clean, soft surface.
Shoes showing signs of outdoor wear or damage may not be accepted for return.
Please return footwear in its original shoe box and do not attach labels, tape or writing directly to the shoe box.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return for hygiene, personalised-product or other legal reasons.
Where an item is excluded from our standard returns policy, this will be clearly stated on the relevant product page.
Please contact us at hello@xposedlondon.com if you are unsure whether an item can be returned.
UK Cancellation Rights
Your statutory cancellation rights are separate from our 30-day returns policy.
For eligible online purchases, you normally have 14 days after receiving your goods to tell us that you wish to cancel your order, followed by a further period in which to return the goods.
Where you are responsible for the cost of returning the goods, our £2.99 prepaid Royal Mail return postage charge may be deducted when you choose to use our prepaid returns service.
Where required by law, standard outbound delivery charges will also be refunded when an entire eligible order is cancelled. Any additional amount paid for an upgraded or express delivery service may not be refundable.
European Union Returns
If your order is shipped into the European Union, you may have additional statutory cancellation rights, including a 14-day cooling-off period where applicable.
Items must still be returned in the same condition in which they were received, unworn or unused, with tags and original packaging where applicable.
International Returns
Customers outside the UK are responsible for arranging and paying for their own return postage unless the item is faulty, damaged or incorrectly supplied.
We recommend using a tracked service and retaining proof of postage.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
For standard UK returns made using our prepaid Royal Mail returns service, £2.99 will be deducted from your refund to cover the return postage.
There is no £2.99 deduction for:
- Free UK exchanges
- Faulty items
- Damaged items
- Incorrect items supplied by us
Please allow time for your bank or payment provider to process the refund after it has been issued.
If more than 15 business days have passed since we approved your refund, please contact us at hello@xposedlondon.com.
Nothing in this policy affects your statutory rights.
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